Refund Policy

Last updated: December 2024

Overview

At EMJK Software, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund on our digital products and services.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all digital product purchases, including AI Pilot Finance Early Access. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the original purchase date.

To be eligible for a refund:

  • Your refund request must be submitted within 14 days of purchase
  • You must contact us via email at support@emjk-software.com
  • Include your order confirmation number or the email address used for purchase

How to Request a Refund

To request a refund, please send an email to support@emjk-software.com with the following information:

  • Subject line: "Refund Request"
  • Your full name
  • Email address used for purchase
  • Date of purchase
  • Product name
  • Reason for refund (optional, but helps us improve)

Refund Processing

Once we receive your refund request:

  • We will review your request within 2 business days
  • If approved, your refund will be processed to the original payment method
  • Refunds typically appear in your account within 5-10 business days, depending on your payment provider
  • You will receive an email confirmation when your refund has been processed

Exceptions

The following situations may not be eligible for a refund:

  • Requests made after the 14-day guarantee period
  • Purchases made with promotional or discounted pricing may have different refund terms as specified at the time of purchase
  • Custom software development services are subject to separate terms outlined in the project agreement

Early Access Products

Our early access products, including AI Pilot Finance, are covered by this refund policy. We understand that early access products may have limitations or features still in development. Our 14-day money-back guarantee gives you time to evaluate whether the product meets your needs.

Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

EMJK Software
Email: support@emjk-software.com
Location: Switzerland